Terms and conditions for the provision of services to individuals and legal entities

You can read the terms of service in the offer. After payment, the offer becomes a contract, physical signature of the document is not required.

Procedure for provision of services:

  • Statement of the problem or its description: The customer must select a service on the website that corresponds to the task; if a suitable service was not found, describe the task planned for delegation;
  • Cost and time calculation: Based on the data received from the Customer on the task, MyHelpers specialists, for their part, calculate the cost of execution and the implementation time, and also send a commercial proposal (hereinafter referred to as CP) to the Customer;
  • Coordination and payment: Within 3 working days, the Customer is obliged to review and agree on the submitted CP. After agreement, the Customer pays 70% of the cost of the service, and MyHelpers specialists begin to perform the delegated task;
  • Submission of completed work: MyHelpers specialists provide the Customer with a “Certificate of Completion of Work” and the result of the work performed. Within 24 hours from the moment of delivery of the work, the Customer is obliged to check the provided materials and sign the “Certificate of Completion of Work” with subsequent payment of the remainder of the service. If errors or shortcomings are found in the work, the Customer has the right not to sign the “Certificate of Completion of Work” and send an electronic request to MyHelpers with a request to eliminate the identified errors.

Validity period and terms of the commercial offer:

  • The CP is valid for 3 working days. After this time, the cost and conditions for the provision of services or performance of work are considered no longer relevant;
  • The cost of the commercial agreement does not include interest for transferring funds to the Contractor through banking systems or Internet acquiring;
  • Within 21 working days from the moment of payment for services or work, the paid hours must be used up; after 21 working days, unused hours are written off, and the remaining time of the Customer is not compensated by the Contractor;
  • The Contractor provides services or performs work required by the Customer in a consistent manner;
  • Services and work are carried out during working hours: Mon-Fri from 09:00 to 20:00 Moscow time, Sat-Sun: weekend. An exception may be an individual agreement of the customer with the contractor.

Setting the task and monitoring the hours spent:

  • The assignment of tasks from the Customer to the Contractor is carried out exclusively in writing, via instant messengers or e-mail;
  • After each assigned task, the MyHelpers specialist writes to the Customer about the start of the work and its completion. After the paid hours have expired, the “Certificate of Work Completion” is sent to the Customer with the number of hours spent on the work.

If you are a new customer

If you are a new client, you need to provide the manager with personal data and contact information to carry out registration actions.

If you are a regular customer

If you are a regular customer with an active (prepaid) service, you need to use any convenient method of communication to interact with us using the personal data provided during registration.

If you have not used the services for a long time

If you have not used the services for a long time, you must provide your “Full Name” to renew your client account. When renewing your account, you must confirm that your existing personal and contact information is up to date.

Recommendations for using the software

For operational interaction, the company’s specialists use the following software: